AstroLens

Support

Most questions are answered below. If yours is not, write to us and include your iPhone model, iOS version and what you were doing when the problem appeared.

Purchases

I paid before but Pro is locked

Open the paywall and tap Restore Purchases. Make sure the device is signed in to the same Apple ID you bought with. A purchase belongs to the Apple ID, not to the device.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us. Open iOS Settings → your name → Subscriptions, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before the period ends. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and choose the purchase.

What does the yearly plan include?

The yearly plan starts with a 7-day free trial and then bills $29.99 per year, renewing automatically until cancelled. If you do not want to continue, cancel during the trial.

Your data

How do I delete everything AstroLens stored?

Open Me → Your data → Delete all data. That clears the birth profile, chart, cached readings and reminder settings from the device. Deleting the app does the same. Your purchase is unaffected.

Is my birth information sent anywhere?

No. Your name, birth date, birth time and birth place stay on your device. When you request a written reading, only an anonymous chart summary is sent — see the Privacy Policy for the exact fields.

Do I need my exact birth time?

It helps. The birth time determines your Ascendant, your house placements and the exact degree of the Moon. Without it the app still calculates the planets, but houses are less reliable.

Reading and notifications

The reading failed to load

Written readings need a connection to our interpretation service. Check your network and try again. When the app is offline it shows a shorter reading computed on the device instead, so you always get something.

I am not getting the daily reminder

Check iOS Settings → Notifications → AstroLens is allowed, and that the toggle in Me → Notifications is on. The app schedules the next seven days locally each time it opens.

Why does my reading differ from another app?

Different apps use different house systems, orb tolerances and ephemeris data. You can see the house system in use on the chart screen. AstroLens computes everything on device from the details you entered.